Refund Policy
Last updated:
A clear summary of when we can refund an eSIM. If something went wrong, contact us — we look at every case individually.
1. Unused eSIM (not installed or activated)
You can request a full refund within 30 days of purchase if the eSIM has not been installed on any device and has not connected to a network.
2. Activated eSIM
Once an eSIM is installed or has connected to a network, it generally can't be refunded, because the provider has issued and started the plan.
3. Technical failure
If the eSIM doesn't work because of a problem on our or our provider's side, contact us with your order number. We'll try to fix it first. If we can't, we'll offer a replacement or a full or partial refund. We aim to review claims within 5 business days.
4. Device incompatibility
Please check compatibility before buying — checkout asks you to confirm it. If you haven't installed the eSIM, the unused-eSIM rule above applies.
5. Incorrect purchase
Bought the wrong country or plan? If it hasn't been installed, contact us and we'll refund or exchange it under the unused-eSIM rule.
6. Provider restrictions
Some providers have stricter rules for specific plans. Where that applies, it's shown in the plan details before you buy, and that rule takes precedence for that plan.
7. How refunds are paid
Approved refunds go back to the original payment method. Your bank may take several business days to show it.
8. Contact
eSIMforInternet is a product of BoostYou Technologies LLC.
Contact us via our contact page.